Terms & Conditions

Kayjah provides interior design consultation, space planning, 3D visualization, material sourcing, project management, and furniture supply (including ZBOM cabinetry). The specific scope of each engagement is defined in the project proposal provided after the initial consultation.

Any additional work requested beyond the agreed scope will be quoted separately and requires written approval before commencement.

All quotations are valid for 30 days from the date of issue unless otherwise stated. Prices are quoted in Kenya Shillings (KES) and are exclusive of VAT unless explicitly stated otherwise.

Kayjah reserves the right to adjust pricing if material costs, shipping rates, or exchange rates change significantly between quotation and order confirmation.

Payment is structured across project milestones as follows:

• 50% deposit — due upon order confirmation to initiate the project
• 40% progress payment — due upon delivery of materials to site or mid-project milestone
• 10% final balance — due upon project completion and handover

Payments can be made via bank transfer, M-Pesa, or cheque. Late payments may incur a charge of 2% per month on outstanding balances.

Estimated delivery timelines are provided in the project proposal and are subject to manufacturing schedules, shipping logistics, and customs clearance. Kayjah will communicate any delays promptly.

Professional installation is included for all ZBOM cabinetry and built-in furniture. The client is responsible for ensuring the site is prepared and accessible on the agreed installation date.

All ZBOM products carry a manufacturer warranty as specified in the product documentation. Hardware components (Blum, Hettich) carry a 10-year warranty. Board and surface warranties vary by product line.

Kayjah provides a 12-month workmanship guarantee on all installations. This covers defects in installation quality but does not cover damage caused by misuse, unauthorized modification, or normal wear and tear.

Cancellations must be made in writing. The following terms apply:

• Cancellation before manufacturing begins — deposit refunded minus 15% administration fee
• Cancellation after manufacturing has begun — no refund on deposit; progress payments for completed work are non-refundable
• Custom-made products cannot be returned or refunded once manufacturing is complete

Kayjah shall not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, supply chain disruptions, or shipping delays.

Our total liability for any claim arising from our services shall not exceed the total fees paid by the Client for the specific project in question.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

For any questions regarding these terms, please contact us at hello@kayjah.co.ke or visit our studio at Orbit Place, Chiromo Lane, Westlands, Nairobi.